Responsible Gaming

Responsible gaming at Tlc99 is based on the principle that gambling must remain a form of entertainment, not a way to make money, solve financial problems or cope with personal difficulties. The goal of this page is to help you approach all games on tlc99-au.com consciously, understand the risks involved, and make informed decisions about your time and spending.

Tlc99 encourages you to play within your means, to take regular breaks, and to use the protection tools described below. If at any time you feel that your gambling is getting out of control, our support team is available to provide information about limits, breaks, and further professional assistance.

Risk Awareness

Gambling involves financial risk and can lead to psychological and social harm if not managed responsibly. Understanding early warning signs is essential to prevent gambling-related harm.

Possible signs of problematic gambling

• Increasing frequency and stakes: You are betting more often, raising your bet size, or chasing losses by immediately trying to win money back.
• Preoccupation with gambling: You think about tlc99-au.com or other gambling activities when you are at work, at school, or with family, and plan your next session instead of focusing on daily tasks.
• Loss of control: You play longer than intended, find it hard to stop even when you want to, or repeatedly break your own spending or time limits.
• Financial problems: You borrow money, use funds needed for bills or essentials, sell possessions, or use credit to continue gambling.
• Emotional distress: You feel anxiety, guilt, irritability or depression related to your gambling, especially after losses or attempts to stop.
• Social and work impact: You lie or hide gambling from family or friends, miss work or study, or avoid social activities in order to gamble.
• Using gambling to cope: You gamble mainly to escape problems, loneliness, stress, or negative emotions, rather than for entertainment.

Self-assessment questions

If you are unsure about your gambling behaviour, consider the questions below. The more times you answer "yes", the higher the risk that gambling may be causing harm:

• Do you gamble more money or more often than you can comfortably afford to lose?
• Have you tried to cut down or stop gambling but found it difficult?
• Do you chase losses by returning quickly to try to win back money you have lost?
• Have you ever lied to family, friends or colleagues about how much or how often you gamble?
• Has your gambling caused you financial problems, such as unpaid bills, debt, or borrowing?
• Has gambling affected your work, study performance, or relationships?
• Do you feel restless, irritable or anxious when you try not to gamble?

If any of these statements apply to you, we strongly recommend using the tools described below, contacting our support team at [email protected], and seeking help from specialised services listed in the Support Resources section.

Limits & Tools

Tlc99 provides a range of tools on tlc99-au.com to help you manage your gambling in line with your personal circumstances. These measures are voluntary but strongly recommended.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much money you add to your account over specific periods.

1. Access your account: Log in to your player account on https://tlc99-au.com and go to the "My Account" or "Profile" section.
2. Open the limits area: Select "Responsible Gaming" or "Account Limits" from the account menu.
3. Choose limit type: You will see options such as "Daily Deposit Limit", "Weekly Deposit Limit" and "Monthly Deposit Limit".
4. Enter your amounts: For each limit type you wish to use, enter the maximum Australian dollar amount (AUD) you are prepared to deposit within that period (for example, AUD 50 per day, AUD 200 per week, AUD 600 per month).
5. Confirm and save: Review the amounts carefully and confirm your choice. The system will apply the lowest period limit that is reached first.

Important: In line with responsible gambling principles and common regulatory standards, any request to lower your limits (make them more restrictive) will normally take effect as soon as reasonably practicable. Requests to increase or remove limits may be subject to a cooling-off period (for example 24 hours or longer) and a fresh confirmation from you, to avoid impulsive decisions. Once a limit is reached, further deposits for that period will be blocked.

Time spent limits and session controls

To help you avoid excessive play, Tlc99 may offer session timers and time-based reminders.

• Session timer: In the "Responsible Gaming" section of your account, you can activate a session duration alert (for example 30, 60 or 120 minutes). Once activated, a notification will appear when your chosen time is reached, allowing you to log out or continue at your discretion.
• Reality checks: Pop-up messages can inform you about how long you have been logged in and your net result during the session. You can configure the interval (for example every 60 minutes) where available.

Where these functions are active, they are designed to give you clear, periodic information so that you can consciously decide whether to continue or stop playing.

Time-Out (short breaks)

If you feel you need a short, cooling-off break from gambling, you can take a voluntary "Time-Out" from your tlc99-au.com account.

1. Open responsible gaming tools: After logging in, go to "My Account" > "Responsible Gaming" > "Time-Out" or a similarly named section.
2. Select the break duration: Choose a period between 24 and 72 hours (for example 24 hours, 48 hours, or 72 hours) during which you wish to suspend gambling.
3. Confirm your request: Read the explanation of the consequences (temporary suspension of access to games and deposits) and confirm your decision.

During a Time-Out, you will normally not be able to place bets or make deposits. Depending on technical configuration, access to some account functions (such as checking your balance or requesting withdrawals) may remain available, but you will not be able to engage in gambling activity until the break period ends.

Self-Exclusion

Self-exclusion is a stronger measure for players who believe they are at serious risk of gambling-related harm. By choosing self-exclusion, you ask Tlc99 to block your access to gambling services for a specified period or permanently.

How to request self-exclusion

1. Locate the self-exclusion section: Log in to your account on https://tlc99-au.com, go to "My Account", then select "Responsible Gaming" and click on "Self-Exclusion" (or similarly labelled option). If you cannot access your account, contact support at [email protected].
2. Choose the exclusion period: Available options may include:
   • Fixed-term exclusion (for example 6 months, 1 year, 2 years, or 5 years); and
   • Lifetime or "permanent" exclusion from tlc99-au.com.
3. Read the explanation: Carefully review the description of the effects of exclusion, including loss of access to games and restrictions on account operations.
4. Confirm your decision: You may be asked to re-enter your password, tick a confirmation box, or reply to an email to ensure that the request is intentional and not made under pressure from another person.
5. Support confirmation: Once processed, you should receive a confirmation notice or email stating the start date and duration of your self-exclusion.

Consequences of self-exclusion

• Login and access: During the self-exclusion period, you will not be able to log in and use your tlc99-au.com account for gambling purposes. Attempts to create new accounts with Tlc99 may be blocked where detected, but you remain responsible for respecting your exclusion.
• Deposits and betting: You will be prevented from placing bets or making new deposits on tlc99-au.com while self-excluded.
• Withdrawals and remaining balance: In accordance with applicable law and internal procedures, you may be able to request a withdrawal of any remaining real-money balance existing at the time your self-exclusion is implemented. Bonus balances and pending bonus-related benefits may be cancelled, subject to the general Terms and Conditions. If you require assistance, contact [email protected].
• Duration and reactivation: A fixed-term self-exclusion cannot be cancelled before it expires. Once the period ends, reactivation will not be automatic in all cases; additional confirmation or a fresh request may be required. Lifetime exclusion is intended to be permanent and reactivation, if possible at all, will be subject to strict internal assessment and may be refused.

Important notice: Tlc99 operates in a grey-market context for Australian players and is not licensed by an Australian state or territory regulator. Self-exclusion from tlc99-au.com does not replace or limit any self-exclusion options you may have with licensed Australian operators or national schemes. For broader protection, you should also consider national or state-level self-exclusion mechanisms where available.

Support Resources

If you are concerned about your gambling or that of someone close to you, specialised organisations can provide professional, confidential help. Many services are free of charge.

Local support - Australia

• Gambling Help Online (Australia-wide)
  • Website: https://www.gamblinghelponline.org.au
  • Services: 24/7 online chat and email counselling, self-help tools, information resources.
  • Languages: English (some translated resources may be available).
• National Gambling Helpline (via Gambling Help services)
  • Phone: 1800 858 858 (free call within Australia).
  • Hours: 24 hours a day, 7 days a week.
  • Services: Phone counselling, referral to local face-to-face support, information for gamblers and affected others.
• State and territory services (examples - availability and details may change):
  • New South Wales: GambleAware - 1800 858 858, https://www.gambleaware.nsw.gov.au
  • Victoria: Gambler's Help - 1800 858 858, https://www.gamblershelp.com.au
  • Queensland: Gambling Help QLD - 1800 858 858, QLD Government Gambling Help
  • Other states and territories: see links via Gambling Help Online.

These services are independent of Tlc99. Calls and online contacts are confidential, except where service providers are legally required to act to protect you or others from serious harm.

International support organisations

National self-exclusion schemes and blocking tools

• UK - GamStop: A free, national self-exclusion scheme that allows players in Great Britain to self-exclude from online gambling with all participating licensed operators. Website: https://www.gamstop.co.uk.
• Spain - RGIAJ register: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) allows individuals to restrict their access to licensed gambling operators in Spain. Information via the Dirección General de Ordenación del Juego (DGOJ) at https://www.ordenacionjuego.es.
• Other national schemes: Many jurisdictions offer their own self-exclusion registers for land-based and/or online gambling. You should consult your local regulator or responsible gambling information portal for up-to-date details.

• Blocking software and apps:
  • Gamban: Paid software that blocks access to most online gambling websites and apps on installed devices. Website: https://www.gamban.com.
  • BetBlocker: Free blocking tool allowing you to restrict access to gambling websites for selected durations. Website: https://www.betblocker.org.
  • Device/ISP-level controls: In addition to third-party tools, you can adjust parental controls or content filters on your device, browser, or internet service provider to block gambling content.

Support for family and friends

• Many of the services listed above provide dedicated assistance for family members and affected others, including counselling, information, and peer support groups.
• Family-specific resources may include:
  • Gambling Help Online - sections for family and friends, with chat and email support.
  • Gam-Anon (worldwide support for relatives and friends of problem gamblers) - https://www.gam-anon.org.

Confidentiality and professional help: External support organisations operate independently from Tlc99 and normally maintain strict confidentiality, in line with their own policies and local laws. Engaging with these services does not affect your relationship with tlc99-au.com and will not be disclosed to us unless you choose to share that information.

Help for Family

Gambling problems can have serious impacts on partners, children, relatives and friends. If you are worried about someone's gambling, your safety and wellbeing are equally important.

Approaching a conversation

• Choose the right moment: Speak when the person is sober, not actively gambling, and when neither of you is highly stressed or angry.
• Use non-judgmental language: Focus on how their gambling behaviour affects you ("I feel...") rather than accusing ("You always..."). Avoid shaming or blaming language that may cause defensiveness.
• Be specific and factual: Refer to concrete examples (missed bills, arguments, secrecy) rather than general statements.
• Encourage, do not force: You cannot make someone change, but you can express concern, offer information and invite them to seek help.
• Set boundaries: Decide what you are and are not prepared to do (for example, not lending money to cover gambling debts) and communicate this clearly.

Engaging the person in support

• Suggest completing a self-assessment using the questions in the Risk Awareness section.
• Offer to sit with them while they contact a helpline (such as 1800 858 858 in Australia) or access online chat at Gambling Help Online.
• Encourage use of account tools on tlc99-au.com, such as limits, Time-Outs and self-exclusion, and suggest installing blocking software on their devices.

Support resources for families and affected others

• Gambling Help Online - Family & Friends: Information and counselling specifically for people affected by another person's gambling. Website: https://www.gamblinghelponline.org.au.
• Gam-Anon: International fellowship for relatives and friends of problem gamblers. Website: https://www.gam-anon.org; offers meetings, information, and support materials.
• Online forums and chats: Many national services host moderated forums where family members can share experiences and coping strategies. Links and availability may change; please refer to official responsible gambling sites in your region for current options.

Next steps and professional assistance

• Consider speaking with a general practitioner (GP) or mental health professional who can assess the situation and provide referrals.
• Psychologists, counsellors and psychotherapists experienced in addiction can support both the person who gambles and affected family members.
• If you feel in immediate danger due to someone's behaviour, contact local emergency services (000 in Australia) or crisis support services such as Lifeline (13 11 14 in Australia) without delay.

Looking after your own emotional, financial and physical safety is not selfish; it is a necessary part of responding to someone else's gambling problems.

Operator's Commitment

Tlc99 is committed to promoting safer gambling practices for users of tlc99-au.com, even though it does not hold a local Australian licence. Within technical and legal constraints, we aim to identify and respond to patterns of play that may indicate elevated risk.

Internal risk-check procedures

• Behavioural analysis: Where supported by our systems, we may review aggregate account activity, including frequency of deposits, substantial or sudden increases in betting, repeated deposit attempts following declined transactions, and prolonged sessions without breaks.
• Automated alerts: Certain patterns (such as multiple large deposits in a short period or repeated attempts to reverse withdrawals) may trigger internal alerts and lead to the display of on-screen messages or prompts to set limits.
• Reality-check messaging: We may present reminders regarding the time spent on the site, recent losses, or available responsible gaming tools, encouraging players to reassess their activity.

When we may initiate contact

Subject to data protection laws and our Privacy Policy, our support team may proactively contact you if internal reviews suggest a material risk of gambling-related harm, for example:

• Where your deposit or loss levels change abruptly and significantly over a short period.
• Where you repeatedly attempt to override or remove account limits or self-exclusion settings.
• Where communications with support indicate distress, loss of control, or references to harm.

In such cases, our contact is intended to:

• Inform you about responsible gaming tools (limits, Time-Out, self-exclusion, blocking software);
• Encourage you to consider independent counselling or helplines; and
• Where appropriate, implement or propose additional protective measures on your account.

Limitation of responsibility: While Tlc99 takes reasonable steps to promote safer gambling, these measures cannot guarantee prevention of all harm. You remain primarily responsible for managing your gambling behaviour and for using the tools and external resources available. Our internal controls are not a substitute for professional medical, psychological or financial advice.

Updates

This Responsible Gaming page may be updated from time to time to reflect changes in our internal procedures, technical capabilities, or relevant legal and regulatory developments. As Tlc99 currently operates without an Australian licence and under offshore regulatory frameworks that may change, we will review and adapt our responsible gaming measures where reasonably practicable.

• Notification methods:
  • We may display notices or banners on https://tlc99-au.com highlighting significant changes to responsible gaming tools or related policies.
  • Where appropriate and technically feasible, we may notify registered players by email using the contact details provided in their accounts.
  • Minor editorial updates that do not materially alter your rights or obligations may be made without prior notice.
• Responsibility to review: By continuing to use tlc99-au.com, you acknowledge that it is your responsibility to regularly review this page and the general Terms and Conditions to remain informed of current responsible gaming information.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, need help setting limits or self-exclusion, or wish to provide feedback on our safer gambling measures, you can contact Tlc99 using the details below.

• Email - Responsible Gaming and Support: [email protected]
• Email - General Information: [email protected]
• Website: https://tlc99-au.com

If a dedicated phone number for responsible gaming is introduced in the future, it will be published on this page and in the contact section of tlc99-au.com. At present, telephone contact details are not specified.

Feedback and self-control requests

You may submit responsible gaming feedback or self-control requests (for example, to apply or adjust limits, request Time-Out or self-exclusion, or ask for information about support services) by:

• Sending an email to [email protected] with "Responsible Gaming" in the subject line; and/or
• Using any online contact or support form made available on https://tlc99-au.com (where present), selecting the category related to responsible gaming or account safety.

Please include your registered name, username, and a clear description of your request. For your protection, we may need to verify your identity before implementing certain changes, such as self-exclusion or significant amendments to limits.

Disclaimer: This page is intended for informational purposes only and does not constitute legal, financial or medical advice. Responsible gaming policies are applied in addition to, and not in place of, the general Terms and Conditions governing your use of tlc99-au.com.